HCL Technologies Limited Exclusive Walk-in for Service Desk- IT Helpdesk

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HCL Technologies Limited Exclusive Walk-in for Service Desk- IT Helpdesk



Role: Technical Service Desk ( IT Helpdesk )
Experience: 6 months - 7 years ( Technical voice /semi voice, IT helpdesk /service Desk

Note :

• Freshers/ other exp please don't apply
• System Administrator & Desktop engineer pls don't apply

Hiring for Analyst/Sr. Analyst
Technical Support to HCL's business clients. He / She will be responsible to provide voice suppor t, Hardware, software,network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations.
Eligibility (Tech-voice, semivoice, semi tech-voice,semivoice )

Responsibilities :

• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
• Route problems to internal 2nd and 3rd level IT support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User account provisioning.
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
• support teams and follow up until closure.
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
• Perform user account management activities
• Escalate complex problem to appropriate support specialists
• Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
• Troubleshoot client software and basic network connectivity problems
• Identify, evaluate and prioritize customer problems and complaints
• May train users and operators on a limited basis and/or may write training procedures
• Participate in on-going training and departmental development
• Routine maintenance updates with other IT staff and business units
• Provide all required documentation including standards, configurations and diagrams
• Provide knowledge transfer of EUC operations

If your experience is relevant kindly walk in to the below mentioned address Directly.

Chennai
Weekdays - 1pm-3.00pm / Saturday: 10am-3pm

Sterling Technopolis
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,


Bangalore,
Weekdays - 1pm-3.30pm, Saturday -10am-3.30pm

HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore
contact person- Ahamed


Please carry this mail copy along with you resume,kindly mention Geetha on top of your resume