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HCL Technologies Ltd. Walk-in for FRESHERS 2013 Passed Out on 29th August 2013Qualifications: Walk-in for Freshers - B.Tech (CS/IT/EEE/ECE/E&I) , BCA / B.Sc. - (CS / IT / Mathematics / Statistics) - 2013 Pass Out Only
Walk-in Location : Delhi
Job Location : Noida, NCR
Job Description :
- Provide hardware / software / network problem diagnosis resolutionviaemail/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
- Identify, evaluate and prioritize customer problems and escalations
- Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
- Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software &basic network connectivity problems within SLA (If any)
- Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
- Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
- Administer and provide User account provisioning & activities
- Assign work orders / incidents to appropriate support teams and follow up until closure.
- Route problems to internal 2nd and 3rd level IT support staff
- Escalate complex problem to appropriate support specialists
- Routine maintenance updates with other IT staff and business units
- Initiates,Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
- Participate in on-going training and departmental development
- Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support
Soft Skills :
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE
- Should have good customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCLs value and its methodology
Technical Skills / Experience/Certification requirements :
- Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
- Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
- Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
- Ability to learn new information quickly and the willingness to do so at all times
- Ability to work flexible hours from time to time to cover for other staff
- Should have understanding of IT Environment and ready to learn new processes and technologies
- Customer Focus
- Teamwork
- Technical Expertise
- Interpersonal Effectiveness
- Concern for Order and Quality
- Knowledge of basic Networking and other technologies
- Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
- Good to have basic understanding of Client Server Architecture, OS
- CCNA/MCP/MSCAPreferred
Education requirements :
- B.Tech (CS/IT/EEE/ECE/E&I) , BCA/ B.Sc. - (CS / IT / Mathematics / Statistics)
- 60% throughout in academics
- No current backlogs
- 2013 Pass Out only
Hiring Process:
- Grammar Test
- Group Discussion
- Technical Round
- HR Round
Terms & Conditions:
Date : 18th November 2013 Monday.
Time : 9 AM - 12 Noon Registration (after 12 Noon no registration will be entertained).
Walk-in Venue :
Maharaja Agrasen Institute of Technology (MAIT) PSP Area
Plot No. 1, Sector 22, Rohini, Delhi - 110086
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