This job is posted at www[dot]IndiaTechJob[dot]com
HCL Technologies - Technical Support Officer by HCL Technologies Limited in Hyderabad / SecunderabadExperience: 1 yrs.
Opening(s): 20
Walk-ins Interview on 26th & 27th October from 9 AM
Years of Experience : 6 Months to 1 Year
Roles and Responsibilities :
- Willing to work in Night shifts primarily
- Willingness to work in Weekends
- Willingness to work on 24X7 environment
- Sophisticated knowledge to deal with problems and solve them effectively
- Should be customer service focused, able to deal with customers in friendly and polite manner
- Proficient in Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)
- Proficient in using smart mobile technology, such as Android device, iPhone, iPad, iTouch, Palm Pre, Amazon Kindle, and eReader
- Knowledge of troubleshooting personal electronic devices (e.g., personal computers, smart phones, tablets), online downloads, transactions, applications, software, and hardware issues
- Technical capability to handle customer complaints
- Polite approach in handling irate customers
- Good communication skills and strong ability to work effectively in a team environment
Interview Date : 26th and 27th October 2013
Time : 9 AM to 1 PM
Interview Venue:
HCL Technologies Ltd,
H01B, HITEC CITY-2, Survey No. 30,34,35 & 38,
Phoenix Info city Pvt. Ltd, Behind Cyber Gateway, Madhapur,
Hyderabad-500081.
Contact Person : Vignesh & Pranesh
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