HCL Walk-in 2012 batch Freshers on March 21, 2013

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HCL Walk-in event for 2012 batch Freshers on Thursday, March 21, 2013 in Jaipur from 10 am to 4 pm

HCL is conducting a walk-in drive for freshers who possess the start-up spirit to work in an environment that nurtures entrepreneurs.

Designation: Trainee 
Work Location: Noida 
Qualification: BCA / B.Sc. / B.Tech. (CS, IT, ECE, EEE, ENI) - 2012 batch 
Percentage cut-off: 60% throughout academics


The ideal candidate should:

• Possess very good communication skills
• Have basic knowledge of networking and other technologies
• Have good understanding of the Infrastructure Services Business
• Have knowledge of Database/Networking concept and Operating System (For DC Ops/ICC Freshers)
• Have knowledge of Windows, MS Office, Internet Browsers, Adobe Acrobat, etc. (For Helpdesk positions)
• Knowledge of MS Outlook Troubleshooting, Internet and Networking
• Have technical knowledge of operating systems like Windows XP
• Be available to join immediately
• Be willing to work in night shifts
• Have no standing arrears

Job Description :

• Managing customer escalations and provide technical resolutions
• Adhering to standard operating procedures / work instructions
• Ensuring quality of ticket closure and queue assignment
• Maintaining track specific records and vendor management
• Identifying avenues for value adds and present value add summary
• Participating in Talent Management meetings - sharing and acquiring knowledge
• Updating the knowledge base—technical upgrade across versions of environment, when required
• Participating in monthly steering committee meetings (as required)
• Participating in monthly QA audits
• Monitoring and managing various IT Infrastructure components
• Providing voice support to clients and online technical resolution

Walk-in event venue:

Jaipur Engineering College and Research Centre, JECRC Campus,
Opposite EPIP Gate, Behind Bharat Petroleum Depot,
Near. Sanganer Sadar Thana, Tonk Road,
Jaipur, Rajasthan. PIN: 302022

Interested candidates can walk in with their updated resume and two recent passport size photographs.